Let’s get you
moving again.
Find a quick answer or send us a message. We’re here to help with your next move.
Get in touchA few quick answers
Getting started
Can I try chess before creating an account?
Yes. Play Pip, solve a puzzle or try your first lesson on the homepage. Create a free account when you want to save your learning progress.
Try a game →How do I switch learners?
Open the profile menu in your class and choose another learner. Each profile keeps its own progress. The account holder can manage profiles in Settings.
Classes & teaching
How do I join my club or school?
Create an account and choose “Join a club or school”. After setting up your learner, open My classes and enter the code your coach gave you. Review the class details and approve sharing to join.
Open my classes →Who chooses my class curriculum?
Your coach does. The lessons and teaching boards they publish appear in Home and Learn for your enrolled profile. If the path is empty, your coach is still preparing it.
How do I start teaching?
Choose “Coaches, Clubs & Schools” at signup, then select a teaching membership. Create a class, build a curriculum from a starter or your own choices, and invite learners with a class code.
Explore teaching tools →Games & digital boards
Where can I connect my digital board?
Open a full practice or online game and select “Digital board” above the board. Choose the connection, match the pieces to the screen, and confirm your moves. Digital boards are not used for puzzles or lessons.
My browser cannot connect to the board.
USB and Bluetooth support depends on your browser and board. Chrome or Edge on a computer supports compatible e-Boards; Chrome on Android supports Pegasus. You can also choose “Connect through another browser” to keep playing in your current browser.
My game or progress seems stuck.
Check your connection and the save message before refreshing. If a game was interrupted, reopen Play to return to it. Include what happened and your device when contacting support.
Account & membership
How do I change or cancel my membership?
Open Membership from your account settings. You can review your plan and cancel renewal there. Confirmed paid access continues until the displayed end date.
Open membership →How do I report a player or request account help?
Use Report player from the game, or sign in and choose a topic in the form here. Account and privacy requests can be sent from the same form.
